Forum business media

Terms and conditions

Please read these conditions carefully before purchasing products from us. By ordering our products, you signify your agreement to be bound by these terms and conditions.

Please follow this link to view our full Seminar Terms & Conditions

Please follow this link to view our full E-pack Terms & Conditions

CD-ROM and Guidance Handbooks - Terms & Conditions of Business

General

1.   These terms and conditions govern the sale of products to you by Forum Business Media Ltd (hereafter "us/we/our").
2.   Our registered office is: Forum Business Media Ltd, Unit F3 Kingsway Business Park, Oldfield Road, Hampton, Middlesex TW12 2HD. Company registration number 4425871. Registered in England.
3.   Your contract for purchases is made with Forum Business Media Ltd and you undertake that any and all goods or services ordered by you are for single site use only.
4.   While we try to ensure that all prices on our website and promotional material are accurate, errors may occur. If we discover an error in the price of the product(s) you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled.
5.   The prices on our promotional literature will remain valid for a period of three months. If there has been an increase in the price of the product(s) you have ordered, and the promotional literature you have used to place your order is older that three months, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled.
6.   No contract for the sale of any product will subsist between you and Forum Business Media Ltd until we have dispatched the product(s) ordered.
7.   Forum Business Media Ltd will not pass on your credit or debit card details (if given with your order) to any third party, except where an additional security check may be deemed necessary. We shall be entitled to process your data in accordance with the terms of our Security of Customers’ Data Policy. 8.   You undertake that all details you provide to Forum Business Media Ltd for the purpose of ordering goods or services are correct.
9.   You undertake that unless payment has been provided at the point of ordering, our invoice will be settled within 10 days of the date of the invoice.
10.  You undertake that if you provide credit or debit card details with your order, or in later settlement of our invoice, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.
11.  If there are any changes to the details supplied by you it is your responsibility to inform Forum Business Media Ltd as soon as possible.

Returns

12.   For our CD-ROM and Guidance Handbook products Forum Business Media Ltd operates a 21-day returns policy in accordance with our Returns Policy (CD-ROMs and Guidance Handbooks), as set out below. Goods returned outside the 21-day returns period will not be accepted by Forum Business Media Ltd and our invoice will remain payable. This returns policy does not affect your statutory rights.
13.   For our E-document pack products, which are sent to the customer via e-mail, Forum Business Media operates a 7 working day return policy as set out in our E-document Pack Terms & Conditions of Use and Returns Policy.

Update Service

14.  Forum Business Media publishes all CD-ROMs and guidance handbooks on a subscription basis.  A regular Update Service is provided for each of our products (usually every three months). The cost of our update service is in addition to the price of the initial purchase.  An invoice will accompany each update pack.  You are requested on our promotional literature and website to notify us if you do not wish to receive the updates.  If we do not receive such notification the updates will be sent to you along with our invoice. The update service may be cancelled at any time.
15.  An update pack may be returned to us as per our Returns Policy. Updates returned outside the 21-day returns period will not be accepted by Forum Business Media Ltd and our invoice will remain payable. Please see our website or promotional literature for more details.
16.  Requests to cancel the update service must be made in writing (letter, fax or e-mail).  Please allow 14 days for the cancellation to take effect.

Annual Subscription

17.  An annual subscription option is available for our update service.  Each subscription period includes four update packs. 
18.  No refunds will be given during the subscription year.
19.  At the end of the subscription period Forum Business Media will automatically re-invoice you to renew the annual subscription.

Liability

20.   This section applies only to the extent permitted by law. For the avoidance of doubt, Forum Business Media Ltd do not exclude or limit any liability for (a) personal injury (including sickness and death)  where such injury results from Forum Business Media Ltd's negligence or wilful default, or that of Forum Business Media Ltd's employees, agents or subcontractors or (b) fraudulent misrepresentation.
21.   Forum Business Media Ltd does not accept liability (except as set out below) for any errors and omissions and reserves the right to change information, prices, specifications and descriptions of listed goods, products and services.
22.   If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. In the event that you order an item and the price published is incorrect for any reason, we will contact you to let you know the correct price and ask you whether you still wish us to fulfil your order at this price. We shall be under no obligation to fulfil an order for a product which was advertised at an incorrect price. We shall give you the option of confirming the order at the correct price or if you so choose, to cancel the order altogether.
23.   Forum Business Media Ltd will do its best to correct errors and omissions as quickly as practicable after being notified of them.
24.   You and Forum Business Media Ltd will only be liable under these Terms for losses which are a reasonably foreseeable consequence of the relevant breach of contract.
25.   The products sold by Forum Business Media Ltd are provided for consumer guidance only. Accordingly Forum Business Media Ltd do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use any products or services purchased from Forum Business Media Ltd.


Processing of orders

26.  Credit and debit cards, if details are provided with your order, are debited on the day of shipping by Forum Business Media Ltd. Postage & packaging and VAT (where applicable) are also payable in addition to the price unless otherwise stated.
27.  Cheques, if provided with your order, will not be presented until the day of shipping by Forum Business Media Ltd. All prices include a postage & packaging charge and VAT (where applicable) unless otherwise stated.
28.  Every purchase you make shall be deemed performed in England. The law of England and Wales shall govern every aspect of contractual agreement concerning purchases made from our promotional literature and website.
29.  Payment for all orders must be made in British Pounds. For orders from outside the UK, any bank charges for transferring and exchanging currencies must be borne by you.
30.  Forum Business Media Ltd aims to arrange shipment of all 'in stock' items within 48 hours of receiving your order. Your order may be delayed if the item is not in stock or is in the process of being updated.  Some items may not be immediately unavailable as they are new publications scheduled for release at a future date.

Delivery/title/risk

31.   The period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order.
32.   If you require the goods and invoice to be delivered to separate addresses, or people, it is your responsibility to notify us of this information.
33.   Title to any product ordered will pass to you once Forum Business Media Ltd has received payment in full for that product. Risk in any product ordered will pass upon delivery to you.
34.   Our payment terms are 10 days from date of invoice. If payment is not received within this time we reserve the right to add a late payment charge of £10.00 to the debt. If payment is not received within 60 days Forum Business Media will enforce the Late Payment of Commercial Debt Act 1998. Financial Recoveries Ltd will be instructed to recover the outstanding amount on our behalf. Under the terms of the Act, Financial Recoveries Ltd are entitled to apply and collect interest and compensation to the debt (£40.00 plus VAT plus 8% interest above the base rate).
35.   For orders from outside the UK, payment is required in advance of the goods being despatched.
36.   If your delivery address is outside the UK, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; Forum Business Media Ltd advises each customer to contact their local customs office for further information.
37.   Forum Business Media Ltd publishes postage and packing charges for within the UK only. Orders for delivery of goods outside the UK will attract an increased postage and packing charge. For details of the exact cost please contact the Customer Services Team at Forum Business Media Ltd.
38.   Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Miscellaneous

39.   We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.
40.   We shall have no liability (including liability for negligence) for the acts or omissions of telecommunications service providers or for failures of, or faults in their networks and equipment.
41.   No waiver by us of any breach of these Terms shall be considered as a waiver of any subsequent breach of the same or any other provision.
42.   In these Terms, 'Intellectual Property Rights' means patents, database rights, copyright, design rights (whether registered or unregistered), trade marks (whether registered or unregistered) and other similar rights, together with the right to apply for the protection of any such rights. All Intellectual Property Rights on our promotional literature and website shall be owned by us absolutely.
43.   It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law.
44.   We reserve the right to terminate this Agreement if:

i.    you fail to make any payment to us when due;
ii.   you breach the terms of this Agreement (repeatedly or otherwise);
iii.  when requested by us to do so, you fail to provide us within a reasonable time with sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity;
iv.  we suspect you have engaged, or about to engage, or have in any way been involved, in fraudulent or illegal activity.

45.   These Terms supersede any and all other conditions, understandings, commitments, agreements or representations (except fraudulent misrepresentations) relating to your purchase, whether oral or in writing, and contain the entire agreement between Forum Business Media Ltd and you relating to your purchase. Forum Business Media Ltd advises that you print off and keep safe a copy of these terms and conditions when ordering from Forum Business Media Ltd.
46.   You are advised to read (and are responsible for reading) fully all information on our promotional literature and website.
47.   If any provision of these Terms shall be held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the remaining parts of these Terms and the remainder of the affected provision shall be unaffected.
48.   These Terms are subject to the laws and exclusive jurisdiction of England and Wales.

Forum Business Media Ltd - Returns Policy for CD-ROMs & Guidance Handbooks and their updates

49.   Inspection copies of our publications are not available.  Forum Business Media Ltd is able to supply sample pages for better evaluation of a publication.
50.   You must return the goods to us intact and in their original condition within 21 days of the date of invoice.  You must not break the seal on the CD-ROM on any of our publications.  Once the seal has been broken the item must be paid for.  Items returned to Forum Business Media with the seal broken will not be accepted.  It is Forum Business Media’s policy to pursue for payment.
51.    Any items returned after the 21 day period has ended will not be accepted by Forum Business Media.  Our invoice will remain owing and Forum Business Media will pursue payment.
52.    The cost of the return postage is your responsibility.  We recommend that you obtain proof of postage as we shall not be held responsible for goods lost in transit.
53.    To return an item: 1) Pack the item securely enclosing our invoice.  2) IMPORTANT NOTE:  If you do not have the invoice, ensure you enclose a compliment slip or letter heading which identifies who has returned the goods; we are unable to process returned items with no such identification, which will result in Forum Business Media pursuing payment.  3) Return to:  Forum Business Media Ltd, Unit F3 Kingsway Business Park, Oldfield Road, Hampton, TW12 2HD

Damaged Goods

54.   If the item is damaged on receipt please contact our Customer Services Team, on 020 8941 8589, within 3 days of receipt. We cannot accept responsibility for damages after this time. We will arrange for a replacement.  If the item is damaged on return and the damage is not reported, we will only be able to make a partial refund to your account.  The balance owing will remain outstanding and Forum Business Media will pursue payment

Right to Cancel

55.   In addition, under the Consumer Protection (Distance Selling) Regulations you may cancel your order for any reason within 7 working days following the day on which you receive the goods. The goods must be returned seal intact in their original condition and our invoice must be enclosed.  We will credit your account on receipt of the returned goods. You will, however, be responsible for the costs of returning the goods to us (unless these goods are faulty).

This returns policy does not affect your statutory rights.

Complaints procedure

56.   We are delighted to hear from those who use our services and find them helpful. However we realise that there are a minority who feel they have some form of complaint about the service received and we want you to know what you can do and what will happen in such a case.  We want to provide the best possible service and we always want to resolve any complaints. We will therefore read/listen carefully to what is said and respond. We will also learn any lessons that mean we need to change our procedures for the future.

Please contact us in the following ways:

By Post: Helen Ivey
Head of Administration
Forum Business Media Ltd
Unit F3 Kingsway Business Park
Oldfield Road
Hampton
Middlesex   
TW12 2HD

By Phone:  020 8941 8589

By E-mail:  cs@forumbusinessmedia.co.uk

57.   We will pass your complaint to the person concerned and request them to respond to you initially within five working days.  In most cases the complaint will be able to be resolved by the person within that time. However, where the case cannot be resolved within 10 working days, the complaint will be investigated by the Line Manager responsible for looking after complaints and you will hear further from him/her within a further 20 working days.  (These turnaround times may be longer over Christmas and New Year or because of staff holiday/sickness).
58.   If you are still dissatisfied with the outcome then the complaint will be referred to the Managing Director. Clear notes will be kept as to the procedures to be carried out and you will receive full details of the Managing Director’s decision.