Frequently Asked Questions

Frequently Asked Questions

Placing an Order

There are several ways to place an order:

  • Via our website:www.forumbusinessmedia.co.uk or to book a place on one of our events www.forumbusinesstraining.co.uk
  • Complete the order form and fax it to us on 020 8043 0548
  • Complete the order form and post it to us at: Forum Business Media Ltd, 3rdFloor Regal House, 70 London Road, Twickenham TW1 3QS
  • Call our Customer Services Team on 020 8243 8704

Magazine Subscriptions:

What are the different subscription levels?

Premium Plus – subscribers have full access to the magazine website to the whole archive of Toolkits and articles, as well as material exclusively available to Premium Plus subscribers, plus the printed magazine (usually issued quarterly)

Premium – subscribers have partial access to the magazine website to the Toolkits from the four most recent issues, plus the printed magazine (usually issued quarterly)

Paper – subscribers receive the printed magazine (usually issued quarterly)

Why have I received a subscription renewal invoice from you?

As per our terms & conditions your magazine subscription is automatically renewed.  We will notify you in writing (by post and/or email) of when your subscription is due for renewal. It is your responsibility to keep us informed of your up-to-date contact details.  

You may cancel your subscription renewal by giving no less than 28 days’ written notice prior to the renewal date (i.e. by email, letter, fax or the magazine subscription cancellation request form at http://feedback.forumbusinessmedia.co.uk/). If no such notification is received, if the notification is received within 28 days of the renewal date or if the notification is received once the subscription has been renewed the subscription will continue in full force and effect and our renewal invoice will remain payable.

Toolkits & Updates

What are the different subscription levels?

Optimum Option – subscribers have access to the Toolkit website: to the online handbook, downloadable template Forms, Policies, Handouts and worked examples all in Word format, plus additional Forms which are exclusively available to Optimum Option subscribers, plus an A5 size practical guidance handbook in printed format.  Updates are issued on a quarterly basis; each update pack consists of new pages to inset into the printed handbook plus continued access to the updated website.*

Regular Option – subscribers receive an A5 size practical handbook in printed format.  Updates are issued on a quarterly basis; each update pack consists of new pages to inset into the printed handbook.*

* each update pack is charged for on a quarterly basis.  Continued access to the Toolkit website (Optimum Option) is dependent upon each update pack being purchased.

Why have I received an update for my Toolkit from you?

Our Toolkits are published on a subscription basis. A regular update service is provided (usually every three months). The cost of our update service is in addition to the price of the initial purchase. An invoice will be sent to you for each quarterly update pack.  At the time of placing your order you must notify us if you do not wish to receive the updates. If we do not receive such notification, the updates will be sent to you along with our invoice. We will notify you in writing (by post and/or email) of when each update is due to be released. It is your responsibility to keep us informed of your up-to-date contact details. 

You may cancel your update subscription by giving no less than 28 days’ written notice prior to the next update release date (i.e. by email, letter, fax or the Toolkit subscription cancellation request form at http://toolkit-feedback.forumbusinessmedia.co.uk/). Once the update pack and our invoice have been released you have 21 days from the date of our invoice to cancel the update subscription by returning the update pack to us. We must be able to identify where the returned update pack has come from (i.e. enclose the delivery note or a compliment slip); we are not able to cancel the update subscription or our invoice if we are not able identify where the return has come from. The cost of the return is made at your expense. Any returned update packs received by us outside the 21-day return period will not be accepted and our invoice will remain payable.

Optimum Option – this right to cancel is lost if the website has been accessed during the 21 days from the date of our invoice (either for the initial purchase or for an update).

Events

Where is my event being held?

The details for an event will be placed on the event’s web-page our website www.forumbusinesstraining.co.uk at least one month before the event. Open your event’s webpage and click “More Information”; the venue details can be found under the Venue tab.

Invoice and Payments

How long do I have to pay your invoice?

Our usual payment terms are 14 days from the date of invoice

How can I make payment?

  • By BACS: Quote your invoice number (the first 8 numbers – with no hyphen) and/or your customer number as the reference (both appear towards the top of our invoice on the right-hand-side).
  • By cheque, made payable to Forum Business Media Ltd
  • Remember to always send us a remittance advice (to This email address is being protected from spambots. You need JavaScript enabled to view it.) detailing the invoice number(s) being paid and your customer number.  If you pay by BACS please give us details of your reference that will appear on our bank statement.
  • At the time of placing your order you can pay by credit/debit card via our website.
  • If you wish to pay by credit/debit card once you have received our invoice please email our customer services team at This email address is being protected from spambots. You need JavaScript enabled to view it., who will then organise for a secure payment link to be emailed to you.

I’ve made payment, so why do I keep receiving reminder letters from you?

Has the payment been made on your behalf by another organisation, for example a local authority?  Has a remittance advice been sent to us and does that remittance advice advise us of your reference that will appear on our bank statement?  If not, we are unable to match up the payment to your invoice.  Email This email address is being protected from spambots. You need JavaScript enabled to view it. to notify us of all the payment details (i.e. date of payment, amount, payment reference, our invoice number).

I’ve received an invoice from you but I don’t remember placing this order

Email This email address is being protected from spambots. You need JavaScript enabled to view it. with details of your invoice (i.e. invoice number and customer number).  A copy of your original order form will then be sent to you.

Cancellations & Returns

How do I return/cancel my order?

Our products have specific cancellation and returns periods.  Full details of our terms and conditions for all our products can be found at https://www.forumbusinessmedia.co.uk/index.php/terms-and-conditions