Terms and conditions

forum-logo

print document

This document was last updated on 6th September 2017
We would advise users to familiarise themselves with this document, and be aware that it will be updated from time to time 

Forum Business Media Ltd  - Terms & Conditions

Terms: These terms and conditions have been written in the first person. The terms ‘we’, ‘us’ or ‘our’ refer to Forum Business Media Ltd, Forum Training and Regional Training Agency (Forum Training and Regional Training Agency are wholly owned and operated by Forum Business Media Ltd). The terms ‘you’ or ‘your’ refer to the purchasing organisation or purchasing individual.

Our contract: By placing an order for a publication or a booking a place/places for a training product you (‘you’ being the purchasing organisation, or ‘you’ being the purchasing individual) are entering into a legally binding contract. Your order or booking can be made by various methods; for example: online via our website(s), email, order form, fax, letter, verbally on the telephone or verbally during a face-to-face conversation. By placing an order or booking, and thereby entering into a contract with us, you agree to be bound by our terms and conditions.

Payment terms: Unless otherwise stated on our invoice, our payment terms are strictly 14 days from date of invoice. We reserve the right to apply a late payment charge of £10.00 on invoices that are still outstanding beyond this period. We also reserve the right to enforce the Late Payment of Commercial Debts Act 1998 on invoices that are still outstanding after 60 days; meaning a late payment charge of £40.00 plus interest will be added to the outstanding amount.

Content: The content in our publications/events has been written/broadcast to comply with the regulations and law of England and Wales. We cannot guarantee their suitability for other parts of the UK or abroad. In many cases the content will need to be adapted to take into account your organisation’s specific circumstances. The content in our publications/events is not intended to replace any legal or professional advice when dealing with specific situations; neither we nor our authors/presenters can accept any responsibility for any action taken or not taken as a result of any of the content.

Liability: We undertake to provide the publications and events offered with reasonable care and skill. We do not warrant that availability or delivery of the services will be uninterrupted or error-free. We will not be liable to you for any loss, damages, costs, claims or expenses incurred as a result of any customisation of or amendment made by you to any of contents available from Forum Business Media Ltd.

Prices: We reserve the right to increase our prices without prior notification. Unless a date of when an offer expires is notified on our order forms, the prices quoted on our order forms are valid for six months, after this time we reserve the right to charge the current price for the publication/event; please see our website for full and up-to-date prices.

Changes to our Terms and Conditions: We reserve the right to change these terms and conditions from time-to-time, and without giving you prior notice. We will post any changes on our website(s).

CONFERENCES / SEMINARS / DISTANCE LEARNING PRODUCTS

Cancellations: All our conference, seminar and distance learning products have specific cancellation periods. Please see below for product-specific cancellation periods. Your request to cancel your place on the event must be made in writing.  No cancellations will be accepted outside the specified cancellation periods.  Please quote your customer number on all communication with us. 

Seminars and Conferences (including seminars which are followed by e-mail training): Where a discounted price is offered for early booking, the discount will only apply to bookings paid for by the date specified on the booking form. Failure to make payment by the specified date will mean that the full price of the seminar is due. Venue details: will be made available on our websites (www.forumbusinesstraining.co.uk or www.rta-training.co.uk) at least one month before the event. Non-Attendance: is subject to the full cost of the event. Cancellations: you have the right to cancel your place on the event within 14 days of your original booking. However, this right to cancel is lost if the event is to be held within this 14-day period. After this initial 14-day period has elapsed, if you wish to cancel your booking and there are more than 28 days prior to the event, then a charge of £90.00 + VAT per delegate will apply. If you cancel within 28 days of the event a 100% charge will apply (even in cases such as Short Notice Ofsted Inspections, inability to book the time off work, inclement weather or travel disruption). Requests to cancel must be made in writing (i.e. email, letter or fax). These cancellation terms also apply to all last-minute bookings. We reserve the right to cancel the training course with 10 working days’ notice (a full refund will be made where payment has been received). Transfer to an alternative event: If you are unable to attend the event you originally booked for, you may transfer to an alternative event. A transfer charge of £60.00 + VAT per delegate will be charged in addition to the cost of the event in all instances. Getting to the event: Forum Business Media Ltd does not accept liability for any transport disruption or individual transport delays and in such circumstances our normal cancellation terms and conditions apply. All transport costs (including car parking) and any overnight accommodation costs are the delegate’s responsibility to arrange and pay for. Substitute delegates: if you are unable to attend, but would like to send a substitute participant, please notify us before the event. Content and venue: for reasons beyond the control of the organisers, it may be necessary to alter the course content, timing or venue. Content delivered on the day will reflect the latest information available.

Email Training: Our email training is available via email only. Links for downloading each training module will be emailed to you over the specified training period (see your order and/or invoice information for exact details). It is the customer’s responsibility to provide us with the correct email address, failure to do so will result in a delay in providing the links to the training modules.  Non-Participation: with the email training is subject to the full cost of the training. Cancellations: you have the right to cancel your order within 14 days of you making the booking. However, this right to cancel is lost if the training is to start within this 14-day period. After this initial 14-day period has elapsed, if you wish to cancel your booking and there are more than 28 days before the training starts, then a charge of £75.00 + VAT per delegate will apply. If you cancel within 28 days of the training a 100% charge per delegate will apply. Requests to cancel must be made in writing (e.g. email, letter or fax).

Online training: (for Training Membership products please see the section for Online Subscription under Publishing Products): Our online training is available via the internet only. It is the customer’s responsibility to provide us with the correct email address so we may provide you with the log-in details (failure to do so will result in a delay in providing you with the log-in details). The price of the online training includes a single site license. Infringement of this license is an infringement of copyright. Cancellations: you have the right to cancel your order within 14 days of receiving your log-in details. However this right is lost once you log-in and access the website or if the online training is to be held within this 14-day period. Requests to cancel must be made in writing (e.g. email, letter or fax). No cancellations will be accepted after the 14-day period and our invoice be payable.

PUBLISHING PRODUCTS

Sample pages: We do not provide inspection copies of our publications. However, we are able to provide sample pages for better evaluation of many of our publications (though not all). Please see our website for details (www.forumbusinessmedia.co.uk).

Delivery: Delivery of our products is made via various methods depending upon the product ordered (e.g. post, courier, email, online). We will make every effort to deliver your printed products within 7 days of each publication, but we cannot be held responsible for postal or customs delays. Unless a specific delivery date is stated on our literature please allow up to 28 days for delivery.

Cancellations and returns: All our publications have specific cancellation periods. Please see below for product-specific cancellation and returns periods. No cancellations or returns will be accepted once the product-specific cancellation/return period has lapsed. Your request to cancel your contract with us must be made in writing (i.e. letter, email or fax) and must be made within the product specific cancellation/return period. All returned goods should be sent to: Forum Business Media Ltd, 3rd Floor, Regal House, 70 London Road, Twickenham TW1 3QS. Unless the goods are faulty, the cost of any return(s) is your responsibility.  Please quote your customer number in all communications with us.

Magazines: Paper-only subscriptions: please see your order and/or invoice information for details of the number of issues included in your subscription per subscription period.  From the date you placed the original order to start the subscription you have a 21-day cooling-off period, during which time you may return the magazine (it must be returned in its original condition) and cancel your order. The cost of the return is made at your expense. After this initial 21-day cooling-off period has elapsed the subscription may not be cancelled (until the subscription is due for renewal – see ‘Automatic Renewal’ below for details) and our invoice is payable. You have purchased a subscription product which is automatically renewed at the end of each subscription period. We reserve the right to increase prices on renewal and to upgrade your subscription automatically when it is renewed. Premium Plus, Premium and Online-only subscriptions: where a printed copy of the magazine forms part of your subscription the terms and conditions detailed above for ‘Paper-only subscriptions’ are also applicable to Premium Plus and Premium subscriptions. The following terms and conditions apply to Premium Plus, Premium and Online-only subscriptions: Your online subscription is accessible throughout the whole of your subscription period. Your login details will be emailed to you. It is your responsibility to ensure you provide us with the correct email address you wish the login details to be sent to. From the date you placed the original order to start the subscription you have a 21-day cooling-off period to cancel your order. However, this right to cancel is lost if you access the website during the first 14 days of this cooling off period. Requests to cancel must be made in writing (i.e. letter, email or fax). After this initial 21-day cooling-off period has elapsed the subscription may not be cancelled (until the subscription becomes due for renewal – see ‘Automatic Renewal’ below for details) and our invoice is payable. You have purchased a subscription product which is automatically renewed at the end of each subscription period. We reserve the right to increase prices on renewal and to upgrade your subscription automatically when it is renewed.  Offers to Upgrade from Paper-only to Premium Plus subscription: any special offer to upgrade from Paper-only to Premium Plus subscription is available for the remainder of your current subscription year. Subsequent renewals will be charged at the Premium Plus subscription renewal price current at that time. Automatic Renewal: the following terms and conditions apply to all subscription levels: at the end of each subscription period your subscription will be automatically renewed. We will notify you in writing (by post and/or email) of when your subscription is due for renewal and of any changes to our terms and conditions. It is your responsibility to keep us informed of your up-to-date contact details. You may cancel your subscription renewal by giving no less than 28 days’ written notice prior to the renewal date (i.e. by email, letter or fax). If no such notification is received, or if the notification is received within 28 days of the renewal date, the subscription will continue in full force and effect and our renewal invoice will remain payable.

Online subscriptions (including Training Membership): Our online subscriptions are available via the internet only. Your login details will be emailed to you. It is your responsibility to ensure you provide us with the correct email address you wish the login details to be sent to. From the date you placed the original order you have a 14 day cooling-off period to cancel your order. However, this right to cancel is lost if you access the website during this 14 day cooling-off period. Requests to cancel be must be made in writing (i.e. email, letter or fax). After the 14 day cooling-off period has elapsed the subscription may not be cancelled (until the subscription becomes due for renewal) and our charge for the whole subscription period will be payable. You have purchased a subscription product which is automatically renewed at the end of each subscription period. Automatic Renewal: We will notify you in writing (by post and/or email) of when your subscription is due for renewal and of any changes to our terms and conditions. It is your responsibility to keep us informed of your up-to-date contact details. You may cancel your subscription renewal by giving no less than 28 days’ written notice prior to the renewal date (i.e. email, letter or fax). If no such notification is received, or if the notification is received within 28 days of the renewal date, the subscription will continue in full force and effect and our renewal invoice will remain payable.

Digital publications (including 10-minute Briefings and e-document packs): Our digital publications are available in downloadable format only. A web-link will be provided with our order confirmation email and on our invoice. You need to type the web-link into your browser‘s address bar (not the Google search box) in order to download the publication. It is your responsibility to ensure you provide us with the correct email address you wish the web-links to b emailed to. From the date you placed the original order you have a 14 day cooling-off period to cancel your order. However, this right to cancel is lost once you have downloaded the digital publication. Requests to cancel be must be made in writing (i.e. email, letter or fax).  After the 14 day cooling-off period has elapsed your order may not be cancelled and our invoice will be payable.

Subscriptions for digital publications (including 10x10-minute Briefings and e-document packs): Our digital publication subscriptions are available in downloadable format only. Please see your order and/or invoice for details of the number of issues included in your subscription per subscription period. A web-link will be provided with our order confirmation email and on our invoice. You need to type the web-link into your browser‘s address bar (not the Google search box) in order to download the publication. During the subscription you will be notified by email of the web-links to use as each document is released for download. It is your responsibility to ensure you provide us with the correct email address you wish the web-links to b emailed to. From the date you placed the original order you have a 14 day cooling-off period to cancel your order. However, this right to cancel is lost once you have downloaded the digital publication. Requests to cancel be must be made in writing (i.e. email, letter or fax).  After the 14 day cooling-off period has elapsed your order may not be cancelled and our invoice will be payable. You have purchased a subscription product which is automatically renewed at the end of each subscription period. Automatic Renewal: We will notify you in writing (by post and/or email) of when your subscription is due for renewal and of any changes to our terms and conditions. It is your responsibility to keep us informed of your up-to-date contact details. You may cancel your subscription renewal by giving no less than 28 days’ written notice prior to the renewal date (i.e. email, letter or fax). If no such notification is received, or if the notification is received within 28 days of the renewal date, the subscription will continue in full force and effect and our renewal invoice will remain payable.

Toolkits and their updates: Regular Option: Toolkits are a subscription product and an update service is provided (usually every three months). The cost of our update service is in addition to the price of the initial purchase and will be invoiced for on a quarterly basis. You must notify us at the time of placing your order if you do not wish to receive the updates. If no such notification is received by us, the quarterly updates and invoices will automatically be issued to you. From the date you placed the original order for the Toolkit subscription you have a 21-day cooling-off period, during which time you may return the Toolkit (it must be returned in its original condition) and cancel your order. The cost of the return is made at your expense. After this initial 21-day cooling-off period has elapsed your order may not be cancelled and our invoice is payable. The return of damaged goods will not be accepted and our invoice will remain payable. We will notify you in writing (by post and/or email) of when each update is due to be released and of any changes to our terms and conditions. It is your responsibility to ensure you inform us of any changes to your contact details. You may cancel the update subscription by giving no less than 28 days’ written notice prior to the next update release date (i.e. by email, letter or fax). Once the update pack and our invoice have been released you have 21-days from the date of our invoice to cancel the update subscription; the update pack must be returned to us in its original condition. The cost of the return is made at your expense. Any returned update packs received by us outside the 21-day return period will not be accepted and our invoice will remain payable. Please quote your customer number on all communications to us.  Optimum Option: the terms and conditions as detailed above for ‘Regular Option’ are also applicable to the Optimum Option. In addition the Optimum Option subscription includes online access to the Toolkit website for the downloadable handbook and Word template documents. Continued access to the website is time limited and is dependent upon each update pack being purchased. The following terms and conditions also apply for the Optimum Option: from the date you placed the original order to start the subscription you have a 21-day cooling-off period to cancel your order. However, this right to cancel is lost if you access the website during the first 14 days of this cooling off period. Requests to cancel must be made in writing (i.e. letter, email or fax). After this initial 21-day cooling-off period has elapsed your order may not be cancelled and our invoice is payable.

Books and Booklets: Discounts may be available for the purchase of multiple copies. The specific multiples are defined by Forum Business Media Ltd. and advertised accordingly. Stated discounts apply per order placed: they do not apply to several orders made over a period of time. From the date of placing your order you have a 21-day cooling off period, during which time you may return the goods and cancel your order. The goods must be returned to us in their original condition and the return is made at your own expense. Requests to cancel must be made in writing (e.g. email, letter or fax). Cancellations made after this 21-day cooling-off period will not be accepted and our invoice will be payable.

Step-by-step training subscriptions: Our step-by-step training subscriptions may include modules that come in the format of manuals, DVDs and online content. Please see your order and/or invoice information for details of what format and the number of modules are included in your subscription per subscription period. You will be invoiced with each individual training module. It is your responsibility to ensure you provide us with the correct email address for providing you with log-in details. From the date you placed the original order to start the subscription you have a 14-day cooling-off period, during which time you may return the first module (it must be returned in its original condition) and cancel your order. The cost of the return is made at your expense. After this initial 14-day cooling-off period has elapsed the subscription may not be cancelled (until the subscription is due for renewal – see ‘Automatic Renewal’ below for details) and our invoice is payable. Requests to cancel must be made in writing (e.g. email, letter or fax). You have purchased a subscription product which is automatically renewed at the end of each subscription period. Automatic Renewal: At the end of each subscription period your subscription will be automatically renewed into the next subscription period. We will notify you in writing (by post and/or email) of when your subscription is due for renewal and of any changes to our terms and conditions. It is your responsibility to keep us informed of your up-to-date contact details. You may cancel your subscription renewal by giving no less than 28 days’ written notice prior to the renewal date (i.e. email, letter or fax). Cancellation requests received within 28 days of the renewal date or once the subscription has been automatically renewed will not be accepted.