Terms and conditions

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This document was last updated on 11th May 2017
We would advise users to familiarise themselves with this document, and be aware that it will be updated from time to time 

Forum Business Media Ltd Terms & Conditions

By placing an order you (acting as a representative, and on behalf of, your organisation) have agreed to be bound by these terms and conditions.

Terms: These terms and conditions have been written in the first person. The terms ‘we’, ‘us’ or ‘our’ refer to Forum Business Media Ltd. The terms ‘you’ or ‘your’ refer to the purchasing organisation or purchasing individual.

Our contract: By placing an order for a publication or a booking a place (or places) on a training event you (‘you’ being the purchasing organisation, or ‘you’ being the purchasing individual) are entering into a legally binding contract. Your order or booking can be made by various methods; for example: online via our website(s), email, order form, fax, letter, verbally on the telephone or verbally during a face-to-face conversation. By placing an order or booking, and thereby entering into a contract with us, you agree to be bound by our terms and conditions.

Payment terms: Unless otherwise stated on our invoice, our payment terms are strictly 14 days from date of invoice. We reserve the right to apply a late payment charge of £10.00 on invoices that are still outstanding beyond this period. We also reserve the right to enforce the Late Payment of Commercial Debts Act 1998 on invoices that are still outstanding after 60 days; meaning a late payment charge of £40.00 plus interest will be added to the outstanding amount.

Cancellations and returns: All our publications and events have specific cancellation periods. Please see below for product-specific cancellation and returns periods. No cancellations or returns will be accepted once the product-specific cancellation/return period has lapsed. All returned goods should be sent to: Forum Business Media Ltd, 3rd Floor, Regal House, 70 London Road, Twickenham TW1 3QS. Unless the goods are faulty, the cost of any return(s) is your responsibility. The burden of proof for requesting to cancel the contract rests with the customer. Your request to cancel your contract with us must be made in writing (e.g. email, letter, or fax); we also have cancellation forms available for our Magazines and Toolkits, see the specific sections in these Terms & Conditions for the hyperlinks. Quote your customer number in all communications with us.

Content: The content in our publications/events has been written/broadcast to comply with the regulations and law of England and Wales. We cannot guarantee their suitability for other parts of the UK or abroad. In many cases the content will need to be adapted to take into account your organisation’s specific circumstances. The content in our publications/events is not intended to replace any legal or professional advice when dealing with specific situations; neither we nor our authors/presenters can accept any responsibility for any action taken or not taken as a result of any of the content.

Delivery: Delivery of our products is made via various methods depending upon the product ordered (e.g. post, courier, email, online, seminar or conference). We will make every effort to deliver your printed products within 7 days of each publication, but we cannot be held responsible for postal or customs delays. Unless a specific delivery date is stated on our literature please allow up to 28 days for delivery.

Liability: We undertake to provide the publications and events offered with reasonable care and skill. We do not warrant that availability or delivery of the services will be uninterrupted or error-free. We will not be liable to you for any loss, damages, costs, claims or expenses incurred as a result of any customisation of or amendment made by you to any of contents available from Forum Business Media Ltd.

Prices: We reserve the right to increase our prices without prior notification. Unless a date of when an offer expires is notified on our order forms, the prices quoted on our order forms are valid for six months, after this time we reserve the right to charge the current price for the publication/event; please see our website for full and up-to-date prices.

Sample pages: We do not provide inspection copies of our publications. However, we are able to provide sample pages for better evaluation of many of our publications (though not all). Please see our website for details.

Changes to our Terms and Conditions: We reserve the right to change these terms and conditions from time-to-time, and without giving you prior notice. We will post any changes on our website(s).

Seminars and Conferences: Where a discounted price is offered for early booking, the discount will only apply to bookings paid for by the date specified on the booking form. Failure to make payment by the specified date will mean that the full price of the seminar is due. Venue details: will be available on the event webpage at least one month before the event - go to www.forumbusinesstraining.co.uk; select either the seminar or conference tab (this is determined by the title of the event you have booked); then select your event. Non-Attendance: is subject to the full cost of the event. Cancellations: you have the right to cancel your place on the event within 14 days of you making the booking. However, this right to cancel is lost if the event is to be held within this 14-day period. After this initial 14-day period has elapsed, if you wish to cancel your booking and there are more than 28 days before the event, then a charge of £90.00 + VAT per delegate will apply. If you cancel within 28 days of the event a 100% charge will apply. Requests to cancel must be made in writing (e.g. email, letter or fax). These cancellation terms also apply to all last-minute bookings. It is the delegate’s responsibility to ensure that all travel arrangements and time away from work are agreed and in place prior to making the booking. Forum Business Media Ltd reserves the right to cancel the training course with 10 working days’ notice (a full refund will be made where payment has been received). Transfer to an alternative event: If you are unable to attend the event you originally booked for, you may transfer to an alternative event. A transfer charge of £60.00 + VAT per delegate will be charged in addition to the cost of the event in all instances. Getting to the event: Forum Business Media Ltd does not accept liability for any transport disruption or individual transport delays and in such circumstances our normal cancellation terms and conditions apply. All transport costs (including car parking) and any overnight accommodation costs are the delegate’s responsibility. Substitute delegates: if you are unable to attend, but would like to send a substitute participant, please notify us before the event. Content and venue: for reasons beyond the control of the organisers, it may be necessary to alter the course content, timing or venue. Content delivered on the day will reflect the latest information available.

Email training: Our email training is available via email only. We need your email address at the time you place the order so that we may provide you with all the log-in details. Failure to supply us with your e-mail address will result in a delay in providing you with the log-in details, or may prevent us providing the training materials. It is the customer’s responsibility to ensure the e-mail address advised on the order is accurate. Web-links will be emailed to you to download the training modules over a four week period, starting on the date given on our order form. Non-Participation: with the email training is subject to the full cost of the training. Cancellations: you have the right to cancel your order within 14 days of you making the booking. However, this right to cancel is lost if the training is to start within this 14-day period. After this initial 14-day period has elapsed, if you wish to cancel your booking and there are more than 28 days before the training starts, then a charge of £75.00 + VAT per delegate will apply. If you cancel within 28 days of the training a 100% charge per delegate will apply. Requests to cancel must be made in writing (e.g. email, letter or fax).

Online training: (for Training Membership products please see the section for Online Subscription and Training Membership): Our online training is available via the internet only. We need your email address at the time you place the order to enable us to provide you with all the log-in details. Failure to supply us with your e-mail address will result in a delay in providing you with the log-in details, or may prevent us providing the training materials. It is the customer’s responsibility to ensure the e-mail address advised on the order is accurate. The price of the online training includes a single site license. Infringement of this license is an infringement of copyright. Cancellations: you have the right to cancel your order within 14 days of receiving your log-in details. However this right is lost once you log-in and access the website or if the online training is to be held within this 14-day period. Requests to cancel must be made in writing (e.g. email, letter or fax). No cancellations will be accepted after the 14-day period and our invoice will remain payable.

Magazine subscriptions: Paper-only subscriptions: the paper magazines are usually issued quarterly. Unless otherwise stated on our order form, during each subscription period you will receive four issues of the magazine (one per quarter), please see your original order form or our website for the specific issue months of your magazine title. You must give 21 days’ written notice from the date of our invoice to cancel your initial order for the subscription; (i.e. email, letter, fax or by using the magazine subscription cancellation request form at http://feedback.forumbusinessmedia.co.uk/). You must also return the magazine to us in its original condition. The cost of the return is made at your expense. Your initial order may not be cancelled once this 21-day cancellation period has expired and our invoice will remain payable. We reserve the right to increase prices on renewal and to upgrade your subscription automatically when it is renewed. Premium Plus, Premium and Online-only subscriptions: where a printed copy of the magazine forms part of your subscription the terms and conditions detailed above for ‘Paper-only subscriptions’ are applicable to Premium Plus and Premium

subscriptions. The following terms and conditions, regarding online access to the magazine website, also apply to Premium Plus, Premium and Online-only subscriptions: Your online subscription is accessible throughout the whole of your subscription year. Your login details will be emailed to you. It is your responsibility to ensure you provide us with the correct email address you wish the login details to be sent to. You have 14 days from the date your log-in details are initially emailed to you to cancel your initial order for the online part of the subscription; requests to cancel must be made in writing (i.e. by email, letter, fax or the magazine subscription cancellation request form at http://feedback.forumbusinessmedia.co.uk/). However, this right to cancel is lost if you access the website during this 14-day period. No requests to cancel your initial order will be accepted outside this initial 14-day period and our invoice will be payable. Offers to Upgrade from Paper-only to Premium Plus subscription: any special offer to upgrade from Paper-only to Premium Plus subscription is available for the remainder of your current subscription year. Subsequent renewals will be charged at the Premium Plus subscription renewal price current at that time.

Automatic Renewal: The following terms and conditions apply for Paper-only, Premium Plus, Premium and Online-only subscriptions: at the end of each subscription period your subscription will be automatically renewed into the next subscription period. We will notify you in writing (by post and/or email) of when your subscription is due for renewal and of any changes to our terms & conditions. It is your responsibility to keep us informed of your up-to-date contact details. You may cancel your subscription renewal by giving no less than 28 days’ written notice prior to the renewal date (i.e. by email, letter, fax or the magazine subscription cancellation request form at http://feedback.forumbusinessmedia.co.uk/). If no such notification is received, or if the notification is received within 28 days of the renewal date, the subscription will continue in full force and effect and our renewal invoice will remain payable.

Online subscriptions and Training Membership: Our online subscriptions to publications are available via the internet only. We need your email address at the time you place the order so that we may provide you with all the log-in details. Failure to supply us with your e-mail address will result in a delay in providing you with the log-in details. It is the customer’s responsibility to ensure the e-mail address advised with the initial order is accurate. You have the right to cancel your initial order within 14 days of receiving your log-in details. However this right is lost once you log-in and access the website. Requests to cancel be must be made in writing (e.g. email, letter or fax). No cancellations will be accepted after this 14-day period and our invoice will remain payable. The full year’s subscription fee is due under both the annual and quarterly payment methods. Automatic Renewal: At the end of each subscription period your subscription will be automatically renewed into the next subscription period. We will notify you in writing (by post and/or email) of when your subscription is due for renewal and of any changes to our terms & conditions. It is your responsibility to keep us informed of your up-to-date contact details. You may cancel your subscription renewal by giving no less than 28 days’ written notice prior to the renewal date (i.e. email, letter or fax). Cancellation requests received within 28 days of the renewal date or once the subscription has been automatically renewed will not be accepted; the subscription will be renewed and our renewal invoice will remain payable.

Digital publications (such as 10-minute Briefings and e-document packs): Our digital publications are available in downloadable format only. A web-link will be provided with our order confirmation email and on our invoice. You need to type the web-link into your browser‘s address bar (not the Google search box) in order to download the publication. The address bar is usually in the top left-hand corner of your browser. Cancellations: you have the right to cancel your order within 14 days of when you receive our confirmation email, which includes the link to download your digital publication. However, once you have downloaded the digital publication, your right to cancel is lost. Cancellations made outside the 14-day period will not be accepted and our invoice will remain payable. Requests to cancel must be made in writing (e.g. email, letter or fax)

Subscriptions for digital publications (such as 10-minute Briefings and e-document packs): Our digital publications are available in downloadable format only. A web-link will be provided with our order confirmation email and on our invoice. You need to type the web-link into your browser‘s address bar (not the Google search box) in order to download the publication. The address bar is usually in the top left-hand corner of your browser. Your subscription is for a set number of publications (please see your original order form or our website for the number of documents included in your specific subscription). During the subscription you will be notified in writing of the appropriate web-links to use in order to download the documents. Once the set number of web-links have been sent to you, you will automatically be re-invoiced for another subscription. Re-subscription is not compulsory. If you do not wish to re-subscribe please notify us at the end of your current subscription period. Cancellations: you have the right to cancel your order within 14 days of when you receive our first email which includes the link(s) to download your initial digital publication. However, once you have downloaded the first digital publication your right to cancel is lost. Requests to cancel must be made in writing (e.g. email, letter or fax). Cancellations made outside the 14-day period will not be accepted and our invoice will remain payable.

Toolkits and their updates: Our Toolkits are published on a subscription basis. A regular update service is provided (usually every three months). The cost of our update service is in addition to the price of the initial purchase and will be invoiced for on a quarterly basis. You must notify us at the time of placing your order if you do not wish to receive the updates. If no such notification is received by us, the quarterly updates and invoices will automatically be issued to you. The update subscription may be cancelled during a specific period (detailed below). Regular Option – includes printed handbook plus printed quarterly updates at an additional cost. You have 21 days from the date of our initial invoice to return the Toolkit to us and cancel your initial order for the Toolkit subscription. All returned products must be returned in their original condition; they must be intact and in a re-saleable condition. The return of damaged goods will not be accepted and our invoice will remain payable. The cost of the return is made at your expense. Your initial order for the Toolkit subscription may not be cancelled once this 21-day cancellation period has expired and our invoice will remain payable. We will notify you in writing (by post and/or email) of when each quarterly update is due to be released and of any changes to our terms & conditions. It is your responsibility to ensure you inform us of any changes to your contact details. You may cancel your update subscription by giving no less than 28 days’ written notice prior to the next update release date (i.e. by email, letter, fax or the Toolkit subscription cancellation request form at http://toolkit-feedback.forumbusinessmedia.co.uk/). Once the update pack and our invoice have been released you have 21 days from the date of our invoice to cancel the update subscription by returning the update pack to us. We must be able to identify where the returned update pack has come from (i.e. enclose the delivery note or a compliment slip); we are not able to cancel the update subscription or our invoice if we are not able identify where the return has come from. The cost of the return is made at your expense. Any returned update packs received by us outside the 21-day return period will not be accepted and our invoice will remain payable. Optimum Option – the terms and conditions as detailed above for ‘Toolkits and their updates’ and ‘Regular Option’ are also applicable to the Optimum Option. In addition the Optimum Option subscription includes online access to the Toolkit website for the downloadable handbook and Word template documents. Continued access to the website is time limited and is dependent upon each update pack being purchased. The following terms and conditions also apply for the Optimum Option: you have 14 days from the date your log-in details are first emailed to you to cancel your initial order for the online access. Requests to cancel the online access must be made in writing (i.e. by email, letter, fax or the Toolkit cancellation request form at http://toolkit-feedback.forumbusinessmedia.co.uk/). However, this right to cancel is lost if you access the Toolkit website during this 14-day period. Requests to cancel the online access for your order made outside this initial 14-day period will not be accepted and our invoice will be payable.

Books and Booklets: Discounts may be available for the purchase of multiple copies. The specific multiples are defined by Forum Business Media Ltd. and advertised accordingly. Stated discounts apply per order placed: they do not apply to several orders made over a period of time. Cancellation and returns: You have the right to cancel your order within 21 days of placing your order and return the book(s) or booklet(s) to us. The goods must be returned to us in their original condition and the return made at your own expense. Requests to cancel must be made in writing (e.g. email, letter or fax). Cancellations made after this 21-day period will not be accepted and our invoice will be payable.